FAQ

When your order ships, we email you a shipping confirmation with the carrier name and tracking number. Use the tracking link in that email to follow your delivery.

Can't find it? Check your spam or promotions folder, or email support.fairpine@gmail.com with your order number and we'll send you the latest tracking details.

We ship to the 48 contiguous United States and Washington, D.C. only. We don't ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, Canada or other countries.

Standard shipping is free on all orders.

Most items ship in about 2–4 weeks by freight, then arrive within 3–7 business days. We email tracking when your order ships, and freight carriers call to schedule delivery. These are estimates, not guarantees. See our Shipping Policy.

Some large or heavy items may ship by freight truck instead of a standard parcel carrier. If your order ships by freight, we'll email you the carrier and tracking details.

Freight carriers usually contact you to arrange delivery, so please make sure the phone number on your order is correct. Before you sign, count the boxes and check them for visible damage. Note any damage or missing boxes on the delivery receipt, take photos, and email support.fairpine@gmail.com with your order number so we can help.

It depends on the product. Some items arrive ready to use and others need assembly. Where assembly is required, it's noted on the product page and instructions are typically included in the box.

Email support.fairpine@gmail.com with your order number, the product name and a photo of the parts you received. We'll work with you to sort out the missing or damaged part.

You can return items within 30 days of delivery with an approved return authorization. Email support.fairpine@gmail.com to start a return before sending anything back. See our Refund Policy for the full terms.

Non-defective returns carry a 28% restocking fee plus the original shipping cost, and return shipping is paid by you.

If your item arrived damaged, defective or wrong, there is no restocking fee and no return shipping charge. It costs you $0.

Refunds are issued within 5–10 business days after we receive your return.

Email support.fairpine@gmail.com with your order number and photos of the item and packaging. Damaged, defective and wrong items can be returned at no cost to you: no restocking fee and no return shipping charge.

Warranty coverage varies by product. Where a warranty applies, we confirm the terms in writing before your order ships. For a warranty question, email support.fairpine@gmail.com with your order number and we'll help you through it.

We accept the payment methods shown at checkout. Payments are processed securely through Shopify Checkout, and we never see or store your full card number.

Email support.fairpine@gmail.com or use the form on our Contact page. We aim to reply within two business days.