Shipping policy

Shipping Policy

This policy explains where we ship, what shipping costs, how long orders take and what to do if something goes wrong along the way.

Where we ship

We ship to addresses in the United States only: the 48 contiguous states and Washington, D.C. We do not currently ship to Alaska, Hawaii, US territories, APO/FPO/DPO addresses, Canada or any other country. If you enter an address we can't ship to, checkout won't let you complete the order.

Shipping cost

Standard shipping is free on all orders, with no minimum order amount. The final total, including any applicable sales tax, is shown at checkout before you pay.

Lead time and delivery

Most items ship in about 2–4 weeks from order confirmation, then arrive within 3–7 business days. Larger items ship by LTL freight; the carrier will contact you to schedule a curbside or driveway delivery, so please make sure the phone number on your order is correct. Smaller items may ship by parcel carrier with tracking. These are estimates, not guarantees: carrier delays, weather and peak seasons can add time. If an item will take longer than the window shown on its product page, we will email you before it ships and you may cancel for a full refund.

Where orders ship from

Orders ship from US-based warehouses and fulfillment partners. If your order contains items from more than one location, it may arrive in separate shipments at no extra cost to you.

Tracking

When your order ships, we email you the carrier name and tracking number or freight scheduling details.

Inspect on delivery

Before signing for a freight delivery, count the boxes and check them for visible damage. Note any damage or missing boxes on the delivery receipt, take photos and email us within 48 hours of delivery. For concealed damage, contact us within 48 hours of discovery with photos.

Address changes

Please double-check your shipping address at checkout. If you notice a mistake, email support.fairpine@gmail.com as soon as possible with your order number and the correct address. We can update the address only before the order ships.

Lost or late shipments

If your tracking has not updated for 5 business days, email support.fairpine@gmail.com with your order number. We will work with the carrier and send a replacement or issue a refund under our Refund Policy.

Sales tax

Applicable US sales tax is calculated at checkout based on your shipping address.

Contact

Fairpine Co is operated by BGA Commerce LLC, a Wyoming limited liability company, 5830 E 2nd St, Ste 7000 #35599, Casper, WY 82609, United States. Email: support.fairpine@gmail.com