Most Fairpine Co products ship by parcel carrier or scheduled freight, depending on size and weight. Lead times are typically 2–4 weeks from order confirmation for made-to-order and freight items.
Where we ship
We ship to addresses in the contiguous United States (lower 48) and Washington, D.C. Alaska, Hawaii, U.S. territories and international addresses are not supported at this time.
Parcel shipments
Smaller items that fit standard parcel service ship with tracking. You will receive tracking details by email when the carrier scans the package.
Freight and oversized items
Game tables, saunas, pizza ovens, patio sets, pergolas and similar items usually ship by LTL freight. A carrier will contact you to schedule delivery. Standard freight is curb or driveway delivery unless a product page states white-glove or inside delivery.
Before delivery day
- Confirm a clear path from the curb or truck to the install location
- Note any stairs, tight turns, low clearances or HOA restrictions
- Have an adult available to meet the driver and sign for the shipment
Inspect on delivery
Visible damage: note it on the delivery receipt before the driver leaves, photograph the packaging and product, and email us within 48 hours.
Concealed damage: unpack carefully, photograph the issue and contact us within 48 hours of discovery.
Do not refuse a freight shipment solely for packaging scuffs. Document the issue so we can open a carrier or manufacturer claim.
Assembly
Many products require assembly or professional installation. Product pages list what is included and what you need to arrange (for example, a licensed electrician for sauna heaters).
Questions
Email support.fairpine@gmail.com with your order number and we will help with scheduling or delivery status.