Warranty coverage at Fairpine Co varies by product. Where a warranty applies, we confirm the terms in writing before your order ships, so you know what is covered before delivery.
Coverage
Where offered, warranty coverage typically addresses defects in materials and workmanship under normal residential use. Exact length, covered parts and exclusions depend on the product and are confirmed with your order.
How to start a claim
- Email support.fairpine@gmail.com with your order number, photos of the issue and a short description.
- We confirm the warranty terms that apply to your order and the approved remedy.
- Remedies may include replacement parts, a replacement unit or a repair authorization, depending on the terms that apply.
What is not covered
- Damage from improper installation, assembly, wiring or site preparation
- Normal wear, weathering, fading or outdoor exposure over time
- Misuse, commercial use unless the product is rated for it, or unauthorized modifications
- Transit damage reported outside the 48-hour inspection window
Returns versus warranty
Change-of-mind returns follow our Refund Policy, including the 28% restocking fee on approved non-defective returns. Confirmed defects do not carry a restocking fee.